Insurance Claims: A Comprehensive Guide
Barry Zalma, J.D., C.F.E

This one-of-a-kind Guide covers the fields of property insurance claims, liability, and fraud. It is ideal both as a detailed reference for the insurance professional and as a plain language guide for those—such as attorneys and business owners—who frequently interact with the industry. In addition to examining the nature of property and liability policies and the processing of claims under these policies, the Guide discusses the complexities of such topics as underwriting, bad faith, subrogation and salvage, duties of the insured and insurer, and declaring a policy void. Of particular interest to insurance adjusters and attorneys are the chapters on interview techniques and preparing cases for trial, where discussion of the technical, investigative, and psychological approaches that bring success are detailed. An extensive discussion of fraud—how to identify, investigate, and respond to it—is an invaluable aid for those contending with the rising tide of insurance fraud in the United States. Checklists, sample procedures, forms, and tables provide time-saving, practical guidance.

The author, Barry Zalma, is an insurance coverage attorney and expert witness. He is a member of the International Association of Arson Investigators and a designated Certified Fraud Examiner. He has used skills honed in serving on the continuing education faculty of the Association of Certified Fraud Examiners and as a minimum continuing legal education ("MCLE") provider to develop a helpful, practical guide that insurance employers will also find useful as a training manual.

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